FAQ

FAQ – Frequently Asked Questions

Welcome to our Help Center! Below you'll find answers to the most common questions from our customers. If you need further assistance, don’t hesitate to contact our support team.

🛍️ About Orders

Q1: How long does it take to process my order?
A: Orders are typically processed within 1–3 business days after payment is received. We do not ship on weekends or public holidays. Orders placed on Friday evenings or holidays will be processed on the next business day.

Q2: Can I change or cancel my order after placing it?
A: If your order hasn’t entered the packaging stage, we may still be able to cancel or modify it. Please contact us as soon as possible at garciaandrewastrq8068@gmail.com with your order number.

Q3: What payment methods do you accept?
A: We accept the following:

Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
PayPal
Apple Pay / Google Pay
Shop Pay (installment options available for eligible orders)

Q4: I didn’t receive a confirmation email. What should I do?
A: First, check your spam or promotions folder. Make sure your email address was entered correctly. Still missing? Email us and we’ll resend it.

🚚 Shipping & Delivery

Q5: Do you ship internationally?
A: Yes! We currently ship to:

All U.S. states (including Hawaii and Alaska)
Canada, Australia, the UK, and selected EU countries

Check availability by entering your ZIP/postal code at checkout or contact us directly.

Q6: How long does shipping take?
A:

Standard U.S. Shipping: 3–7 business days
Expedited U.S. Shipping: 1–3 business days
International Shipping: 7–21 business days (varies by destination and customs)

Q7: How do I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and link. You can also log into your account to view your order status.

Q8: My package says “delivered,” but I haven’t received it.
A: Please check:

If it was accepted by a neighbor, roommate, or building staff
Your mailbox, doorstep, garage, or parcel locker

Still can’t locate it? Contact us immediately and we’ll help investigate with the shipping carrier.

🔁 Returns & Refunds

Q9: What is your return policy?
A: Returns are accepted within 30 days of delivery. Items must be unused, in their original condition, and include original packaging. Please refer to our Return Policy for full details.

Q10: What items are non-returnable?
A: The following items are not eligible for return:

Used or damaged products
Personalized/custom-made items
Final sale or clearance items
Opened beauty or hygiene products (due to safety concerns)

Q11: Do I have to pay for return shipping?
A:

If the return is due to a defect or our error, we’ll cover return shipping.
If it’s due to preference (e.g. wrong size, changed mind), you’re responsible for return shipping.

Q12: When will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

🛡️ Product Quality & After-Sales

Q13: What should I do if my item arrives damaged or defective?
A: Please email clear photos to garciaandrewastrq8068@gmail.com within 72 hours of delivery. We’ll respond within 24 hours and arrange a replacement or refund.

Q14: Do your products come with a warranty?
A: Apparel and beauty items do not come with a warranty. For electronics or specialty items, please refer to the product description or contact us for more information.

🧾 Other Questions

Q15: Do you accept discount codes?
A: Absolutely! Enter your promo code at checkout under the “Discount Code” field. Please note that some promotions may not be combinable.

Q16: Can I send an order as a gift?
A: Yes! At checkout, mark your order as a gift. We’ll remove price tags and, where applicable, include simple, gift-ready packaging.

Q17: How can I contact you?
A:
📧 Email: garciaandrewastrq8068@gmail.com
📍 Mailing Address: 451 Santiago Rd, Virginia Beach VA 23451, United States

We typically respond within 24 hours.